here is your meaningless confirmation code, sir.
November 4th, 2006, 11:01 am
A couple weeks ago, knowing I would be out of town on voting day, I followed the instructions on my sample ballot and logged into lavote.net to apply for an absentee ballot.
I found the page on the site, entered all my info into the form, punched submit, and was presented with a confirmation page, complete with confirmation code of my submission (which I promptly wrote down).
Earlier this week, after really getting worried that my absentee ballot had never arrived, I called the absentee ballot number for Los Angeles County. The following exchange occurred:
Me: Hi, I filled out a form on your website for an absentee ballot and it hasn’t arrived yet, so I’m kinda worried. I have a confirmation code for that.
Ballot person: What’s your name?
Me: [I give her my name and soc and all that] … but wouldn’t you rather have my confirmation code?
Ballot person: [typing and a pause] You’re not registered in our computer.
Me: But I filled out the form at your website and it was confirmed. I have a confirmation code.
Ballot person: Well you’re not in the computer.
Me: Can I give you my confirmation code and you can check that way?
Ballot person: No. Um, I can’t do anything with that code.
Me: Can I apply for that absentee ballot now, then?
Ballot person: No, it’s too late.
Me: Oh, wonderful. So what am I supposed to do?
Ballot person: You can vote on Tuesday, or go to one of our early voting locations.
Me: I’m not going to be here on Tuesday. The whole point of applying for an absentee ballot is because I’m not going to be here Tuesday. Look, can I talk to one of your web engineers and give them my confirmation code to figure out what happened?
Ballot person: No you can’t talk to one of our web engineers.
Me: So basically this whole confirmation code I got is completely useless and doesn’t confirm anything.
Ballot person: Well.
That was that. I managed to find time to drive to the early voting polling place — the only one in the entire San Gabriel Valley — and do my voting there. But that doesn’t lessen the distaste of my experience.
The Internet will never be a valid and acceptable place to conduct important business like voting if pathetic worms who can’t program a fucking submission form are hired to run government websites.
I should have known not to trust lavote.net the moment I was confronted by a homepage using the most embarrassingly outdated table-based, clunky nonsense for a design. Gotta love that garish primary blue table cell background color for a sidebar, though.
Look, if I receive a confirmation code of any kind as the result of completing a process at any kind of website, I expect to be able to use that code as proof of my submission and as a reference number to enquire about the submission in the future. Am I to now assume that confirmation codes in the future can and very likely will be just so much useless numbers, and not a valid record of my submission at all?